After Sales Service

During your warranty period we offer a full backup service in the event that you should have a problem with your Ruby Dry Dehumidifier.

After 8-years of selling the Ruby Dry Dehumidifier we fully understand the machine and are therefore skilled at carrying out repairs. 

Spare parts are normally in stock with further spares shipped in from Belgium as required.

If you experience a problem with your Ruby Dry during the warranty period we would ask you if possible to use the original carton and packaging for return to us. We can arrange collection from your home or work place. Once the unit has been received at AirControl Systems we will repair the machine if it is viable to do so or replace the machine completely if within the warranty period.

To validate the 12 month warranty you must follow the guidelines as per the instruction manual and use the carbon filter along with the pre-filter. These filters must be cleaned every few weeks and that includes washing the carbon filter. To find out if the carbon filter requires washing, simply hold the filter up to the light and make sure you can see some daylight throughout the whole of the filter surface. If you cant then you need to wash that filter and re-use.

The carbon filter should be replaced once per year.

Failure to follow these guidelines can result in loss of extraction or even premature machine failure and could invalidate the warranty.

Filter Cleaning

 

Servicing

Here we present a video on how to dismantle and service the dehumidifier if you are handy with a screwdriver and feel confident in doing such a task. If you follow the video you will find that it is really quite a simple task. Please note how I deal with the cleaning of the condenser drain that if blocked can cause the machine to display a check warning light. The check warning light on its own if lit will indicate an overheat issue usually due to water being unable to clear the condenser.


Out of Warranty Repairs

If you have a problem with your Ruby Dy DH600 out of warranty please call 01225 752494 or send an email. We only service the Ruby Dry (B) series and not the original version. We charge £39.00 plus vat to inspect the machine and that includes 1 hour labour. During this time we can fix most faults that quite often do not require any replacement parts. However, once we have examined the machine and identified the fault we will send you photos or a video to show you exactly what the issue is, particularly if you should happen to require a replacement part. At times we receive machines that may be uneconomical to repair and if that is the case we will discuss the options with you. If you decide that you do not wish to go ahead with a repair due to cost we will still charge you the inspection charge unless you decide to purchase a replacement dehumidifier in which case the inspection charge will be waived.

It will be your responsibility to return the machine to us at your cost in a suitable box with adequate protection such as polystyrene, bubble wrap for safe transportation to us and back to you. Any machine received by us with inadequate or unsuitable protection will not be attended to. Returning the machine to you will be at your cost of £10 inclusive of vat and all costs must be paid prior to us dispatching the machine.